Bucko support

Let's get you unstuck.

Start with the quick fixes below. If you still need help, email the Bucko team and tell us what happened.

Include your Bucko account email, iPhone model, iOS version, app version, and the step that failed. Never email a password, card number, bank login, or recovery code.

Start here

The three things people need most

Apple billing

Manage your membership

Change or cancel an App Store plan from your Apple subscriptions page.

Open Apple subscriptions

Already paid?

Restore your purchase

Use the same Apple Account and Bucko account, then restore from the membership screen.

See restore steps

Privacy control

Delete your account

Start a permanent account deletion inside Bucko. Your Apple subscription is handled separately.

See deletion steps

Membership and billing

Apple handles App Store payments

If you joined inside the iPhone app, Apple handles the payment, renewal, cancellation, and refund request. Bucko cannot cancel an Apple subscription for you.

Open Settings on your iPhone.
Tap your name, then tap Subscriptions.
Choose Bucko to view, change, or cancel your plan.

Manage Apple subscription Ask Apple about a refund

Trial eligibility and the final price are shown by Apple before you confirm. Eligibility can vary by Apple Account.

Restore purchases

Paid, but still locked?

Sign in to the Bucko account you want to use.
Make sure this iPhone uses the Apple Account that paid.
Open a Bucko membership screen.
Tap Restore purchases and keep the app open.

If access does not update, close and reopen Bucko, then try once more. If it still fails, email us with the Bucko account email, purchase date, and plan name. Do not send your receipt's full transaction details.

Bought on bucko.ai? Use the same Bucko email in the iOS app. Apple's subscription page will not show or manage a web purchase.

Account deletion

Your account stays under your control

You can start permanent deletion inside the app. You do not need to buy a plan to reach this control.

1
In Bucko, open the You tab.
2
Find Your account and data, then tap Delete my account.
3
Review the warning and confirm permanent deletion.

Important: Deleting your Bucko account does not cancel an App Store subscription. Cancel it separately in Apple subscriptions if you do not want it to renew.

Stuck on the membership screen? Tap Account & data there. If you cannot open Bucko, email support@bucko.ai from your account email. We will need to verify that the account is yours.

Read the Privacy Policy for details about deletion and records we may need to keep.

Before you use a number

Prices may be delayed

Market prices in Bucko can be delayed by 15 minutes or more. Check the source time shown in the app, then verify important numbers with your broker or exchange.

Education, not financial advice

Bucko helps you learn, research, and think through a plan. AI answers, chart reads, projections, and company matches can be wrong, stale, or incomplete. Bucko does not promise returns. You make the final call.

Read the full disclaimer

Quick troubleshooting

Try these before you email

Sign-in trouble

Use the same sign-in method and email you used before.
If you used Hide My Email, choose Continue with Apple again.
Update Bucko, check your connection, then close and reopen the app.
Send us the exact error message if it still fails.

Camera trouble

Open iPhone Settings, search for Bucko, and turn Camera on.
Close and reopen Bucko after changing permission.
Use good light, clean the lens, and keep one clear brand in frame.
Try a new camera scan if a saved photo does not qualify for XP.

Voice trouble

Voice tools may not be available in every app version or account yet.
If Voice appears, turn on Microphone access for Bucko in Settings.
Turn up media volume and check whether sound is going to Bluetooth.
End the session, reopen Bucko, and try on a steady connection.

Still need a hand?

Email the Bucko team. Tell us what you expected, what happened, and the last step that worked.

Email support@bucko.ai

For your safety, we will never ask for your password, full card number, bank or broker login, Apple ID password, or two-factor code.